Making your Payment

When you place an order, we will NOT require you to give us your credit card details via the web.
We will contact you at the telephone number you supply within 48 hours of your order being placed. This contact will be to confirm your order and your payment details. Alternatively you can choose to use the secure server to give payment details for your purchase




We will also confirm with you that your required goods are in stock and available for dispatch, and if they are unavailable at that time, how long it would take to get the items for you.




YOUR CREDIT CARD IS NOT AUTOMATICALLY CHARGED WHEN YOU CONFIRM YOUR ORDER. WE CHARGE YOUR CARD MANUALY, ONCE THE GOODS ARE DESPATCHED.




We accept Visa , Mastercard, Switch and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax or post.




If you wish to pay by personal cheque, you may do so to the address given on the contacts page. However we cannot despatch any goods until your payment is received in full.

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

All bikes and parts are shipped using www.city-link.co.uk 24 hour courier service, operating Monday to Friday. We take great care to package everything against damage. Usually orders are sent off the same working day if placed before 12pm.


Carriage charges for England & Wales (For delivery to other areas, please phone).


Bikes …….£25


All other orders start from ……£4

By adding the products to the basket, this will tell you how much the carriage charge is.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.




Credit Card Security: Because of the threat to the security of your payment details, we will not request your credit card details via the order form. You will be contacted within 48 hours to confirm your payment details, thus ensuring that at no point are your details stored in any transmission across the internet, or you can choose to use the secure server to give payment details for your purchase

VAT

All prices quoted on this website include VAT at the UK rate of 17.5%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

If your item is not in stock, you will be given the option to back order it. If you choose to back order, you will be given an expected date for delivery and we will do our utmost to keep to that date, although we are at the mercy of our suppliers. Back orders will attract a 50% deposit at the point of ordering and will have the balance charged in full as soon as the product is despatched.


If we fail to get you the item requested within the agreed delivery time, your deposit will be refunded in full and the back order cancelled if you require. You will have the opportunity to extend the back order.

If you wish to complain.

Please ring the shop during normal working hours 01228 546931 or email us sales@bikebike.co.uk.
Any complaints, will be handled fairly, be confidential, and effective. If your query cannot be resolved imediately, you will be kept informed of the progress, and when a resolution should be reached.

Returns

In the unlikely event that you need to return any goods to Scotby Cycles, please follow the following guidelines;




Contact Scotby Cycles by Telephone




Obtain an authorisation number




Carefully package the goods to ensure no damage is caused in transit.




Return by Registered or Insured post or by a parcel carrier.




For faulty goods claims, these will be inspected upon receipt and either repaired or replaced if they are within the terms of the supplied warranty. Any items deemed not to be faulty, but to have been misused, abused or neglected, will only be returned upon payment of the appropriate costs. You will be informed of the findings of any inspection and will have the opportunity to appeal.




Postage and Packing fees are non refundable.




These limitations do not affect your statutory rights as a consumer.




UK Customers: Under UK Law you have a period of 7 (seven) working days within which you may return unused/undamaged goods for a refund. Please follow the guidelines above. Postage and Packaging costs are not refunded and the goods must be returned at your expense by suitable means.